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Service Change Notice
Thank you very much for using our service.
We regret to inform that we closed our Global Mobile Wi-Fi Hotspot Rental service in the United States on April 17th, 2019.
We start a new service Wi-Ho! by Telecom Square Japan for customers using Japan Mobile Wi-Fi Hotspot.
There are pick-up counters in the most of major airports so you will be able to place your order even you are traveling shortly.
We will no longer be accepting new orders except for Japan Wi-Fi orders as from April 17th, 2019, but will continue to accept device returns. For customers who have already placed orders, we will make sure the devices are shipped out as promised.
If you wish to use Japan product, please click ”HERE”.
We want to express our appreciation and gratitude to all our customers and look forward to providing you with our new service, Wi-Ho! by Telecom Square Japan.
Telecom Square USA
11200 Broadway, Suite 2743, Pearland TX 77584
You can place an order online.
We require 4 business days prior to the rental start date to process the order. Rush order is acceptable ONLY by calling our support number.
Walk-in orders are available ONLY for USA Wi-Fi at the location below.
(First come, first served)
HIS International Tours
1335 6th Avenue, New York, NY 10019
7:45am - 7:00pm
*Closed on weekends and public holidays
Your Wi-Fi rental includes:
1. Wi-Fi Router Device
3. Converter Plug (Except for orders for Japan, USA, Canada, and Mexico)
5. Operating Manual
6. Return Label and Envelope
Make yourself prepared for your trip!
|Portable Power Bank||$3/day|
|Power Bank MAX||$6/day|
It depends on the coverage of the networks of local telecommunication firms.
A coverage map is available upon request. Usually, major cities have stable signal. However, if you travel into a less populated area or venture out into the wilderness, there is a possibility that you move outside of the coverage areas
We provide a “Multiple Country Plan” which allows you to have internet access in multiple countries with one device. However, there are countries that are not covered by this plan. In this situation, you need to bring more than one device.
(The country list)
Our Wi-Fi device is only for the Internet connections. You can make a call, by using apps such as Skype and Facebook Messenger. If you travel to Japan, we provide Smartphones which allow you to have unlimited phone calls in Japan.
Japanese manual is available upon your request.
The data usage limit differs depending on the destination and the device.
The network speed may decrease or pause.
Please keep in mind of the data usage.
Facebook Messenger chat: 4,000 times
Facebook Messenger call: 288 minutes
YouTube videos (Standard quality): 2 minutes
Google Maps: 45 times
Web Search: 400 times
Some devices show the usage of data. However, we highly recommend you to recognize the Fair Usage Policy.
What is Fair Usage Policy?
Fair Usage Policies limit the usage of one user over another at peak times, so that the performance is not affected for the rest of the group. These restrictions are imposed by local Internet service providers to ensure that the best quality of broadband is available to the maximum number of customers. If you continue to use an excessive amount of data, Telecom Square USA will not be responsible for any problems accessing the internet or any other restrictions placed by the local Internet service providers.
The size differs from the type of device. However, all devices are as small as business cards and convenient to carry around in your journey.
For USA devices, you may test it upon receiving the device. However, please make sure to use the device for a short time. If used more than 10 minutes, you will be subject to extra rental fee.
For other devices, you may turn it on and test it if your electronic devices are able to connect to our mobile WiFi hotspot. You will not be able to connect to the Internet, unless you are located in the device country’s area.
When you arrive at your destination, please turn on the device and find the SSID on the back of the device.
Then, enter the password showed below the SSID on the back of the device.
Do not forget to turn Roaming off to prevent overpriced local network fees.
There is no extension fee. Only the daily fees will be charged.
If you would like to extend your plan, please contact us via phone or email.
There are compensation fees from $15-$200 for the lost or damaged devices/accessories. We highly recommend that you purchase the insurance in the event of accidental loss, theft, or damage. By purchasing the insurance option, by $2.95 per day, your lost or damaged item charge will be decreased to $75.
If your rental period is over 60 days, we will automatically add insurance free of charge
|Only $2.95/day（30% Deductible）||
|Wi-Fi||WiFi Hotspot device & SIM:
(lost, completely broken)
|Single USB Charger Head||$6||$20|
|Dual USB Charger Head||$15||$50|
|Extra Battery||Extra Battery
Because of China’s advanced nationwide internet censorship system, websites and apps such as, Facebook, Google, Line, YouTube, and Twitter, are probably not accessible.
You are able to use your PC.
You can have the device delivered to your address in US or pick up at our New York pick-up locations.
We base the shipping date on the departure date of your trip to ensure that you will receive the device on time. For return, please ship out the device using the return label & envelope that are included with your device upon receiving.
You can also pick up the device at one of our partners’ offices in New York. However, reservation is required prior to your visit, in order to secure the inventory. Please contact us via phone or email or place an order online to arrange the pick-up.
《Our partners’ offices》
HIS International Tours
535 5th Avenue, 14th Floor, New York, NY 10017
IACE New York
535 8th Avenue, Suite 801, New York, NY 10018
* Both locations are closed on weekend and public holidays.
You will receive the device one to two days prior to the rental start date. If you need to receive it earlier, you need to contact us to request for the early delivery. However, you will be subject to an additional rental fee.
It depends on the shipping carrier, but usually they do not run on Sundays and public holidays. Saturday delivery might be available with an additional charge. Please contact us for more info.
We do not deliver to the airports.
If you have a special requirement, please contact us via phone or email.
For USA device, the rental charge starts the following business day from receiving or picking up the device.
For other devices, rental charge starts on the day of your departure from US (not the actual day that you arrive at the destination).
We will send you everything you need to return the device. When you finish the rental, please seal the device in the provided pre-labeled envelope and drop the envelope off at a designated shipping carrier office within the next business day of your rental end date.
Telecom Square USA
7703 Lakeside Manor Lane, Pearland TX 77581
Please return the device at the same office you picked the device up within the next business day of your rental end date.
You will be charged standard daily fee for each additional day you have the device.
There will be no penalties.
Only credit card is acceptable.
We accept VISA, MasterCard, and American Express.
You will be charged upon placing an order.
We require 4 business days cancellation notice prior to your rental. Otherwise, you will be charged a $60 cancellation fee. There will be no refund for a cancellation after you receive the device.
The total shipping cost is $29.99.
The price covers the delivery and return of your rental.
$29.99: Delivery fee (if necessary)
$5.00: Handling fee (Only applied for the office pick-up)
$60.00: Cancellation fee (if no cancellation notice in 4 days prior to your rental)
If you do not return the device on time, you will be charged standard daily fee for each additional day you have the device. No additional late fee is applied.
No. We only charge a flat daily fee depending on your rental plan.
Once you complete your order, you will receive a confirmation email which contains the details of your order, such as total price, plan, length of rental term, options etc. The email will serve as the receipt of your order.